Ethra Reserve - Valentino 4* | Resort in Castellaneta

| 6.4 (22 Reviews) |  1 Bathroom
Castellaneta Resort | Ethra Reserve - Valentino 4*

Resort in Castellaneta

While you're here, you can enjoy all the comforts of home and more, including a seasonal outdoor pool and a refrigerator, as well as a TV and a bidet. Other amenities include towels, a desk, multilingual staff, and a safe.

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Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Kitchen

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: 5:00 am minimum check-in age: 18
Check-out
Check-out before 10:00 am late check-out fee: eur 55 late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: eur 22 per pet, per day service animals are exempt from fees late check-out fee: eur 55 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 22 per pet, per day service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking property registration number ta073003014s0019945, it073003a100031658 safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Manuel
Sep 25, 2024 06:58:06 PM
Review Score:   4
Summary: The hotel was quite a disappointment. We were there as a couple and had booked all-inclusive. However, at check-in we had to pay over €150 extra for a club membership, which we didn't know what it was for. Included in the all inclusive package was the food, which was more or less the same every day and only water and wine from a tap to drink. We drank from plastic glasses. Every other drink, such as cola, had to be paid for separately with a card at 3.50 per can. I have never experienced anything like this in any hotel. The restaurant was very large, crowded and noisy. You couldn't eat in peace. Guests were constantly walking between the tables to get food from the various stands. There was no free choice of seats. You always had to sit at the same table. There was an extra area for baby carriages in front of the restaurant. the meal times in the evening were only from 7pm to 9pm. the rooms were relatively spacious with three rooms. The two televisions were very small and there were only Italian television programs. The mattresses were very hard and uncomfortable. But the curtain darkened the room well. and there was a very large balcony including a clo The bathroom was damaged in many places and things like hairdryers etc. were very inconveniently located. In addition, the hair dryer did not get hot, which meant that it took ages to dry the hair. The main pool looked nice but was very small and crowded for the number of guests.
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